Privacy and Confidentiality

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It is critically important that you feel you can be open and honest with your therapist. Therefore, we take every precaution to safeguard your information from the booking stage through to termination or service. 

Pathfinder uses Halaxy to handle your contact and payment details. Halaxy has been used by healthcare professionals for over a decade and implements bank grade security and encryption. You can find out more about their privacy policy by visiting their website directly. 

During the course of counselling, therapists will take notes in order to tailor services, plan treatment, and prevent misunderstanding. The therapist will take shorthand physical notes during session which are then typed up to a secure electronic system immediately after the session. In line with industry standards, your notes are securely disposed of after seven years after your exit from the service. 

Pathfinder adheres to regulations set by the Australian Counselling Association and The Privacy Act (1988) Our privacy policy can be found below. 

All information is confidential between yourself and the therapist. However, under certain circumstances, counsellors are required to share relevant information with authorities, such as: 

- When a solicitor or court of law requires us to send them your counselling notes

- If you disclose that you intend to harm yourself or others

- If there is suspected child abuse, neglect, or harm.